Current version available at: http://www.turing.org/mike/resume/

Mike Lowry

Phone (510) 599 2962
mike@turing.org

Objective

I seek to broaden my area of expertise and contribute my skills and knowledge in a challenging and rewarding environment.

Summary of Skills

Work History

SUN Microsystems, Network Storage division. Newark, California.
October 2004 through October 2006
Member Technical Staff, Product Development Engineer
Work closely with Sun ISV partners to shepherd products through the product life-cycle from conception to end-of-life. Main responsibilities include evaluation and resolution of bugs and escalations, defining new product requirements, participating in documentation and process reviews, answering product-specific queries from field and other internal organizations and qualifying Sun hardware with 3rd party software applications. Responsible for coordinating qualification efforts of all Sun StorEdge arrays with Symantec Storage Foundation on non-Sun OS platforms. Engineer responsible for qualifying Sun StorEdge NAS products with 3rd party backup solutions in NDMP environments. These qualifications involve leveraging the expertise and resources of many different groups both inside and outside of Sun to meet project milestones, ensure that key deliverables are provided and ensure that all qualification requirements are met.

Marathon International Group. Sunnyvale, California.
June 2003 through October 2004
Systems Engineer
Responsible for pre-sales engineering support specializing in custom server and storage configurations. Due to the small size of the company, my functions included systems engineering, field service engineering and a variety of technical support tasks.

Apple Computer, Educational Sales. Atlanta, Georgia.
June 2002 through December 2002
Systems Engineer
Joined Apple to support and evangelize their new enterprise-class server hardware and UNIX based operating system, Mac OS X Server. In this role I was responsible for providing technical expertise to account executives for use in pre-sales site visits, presenting technical training to field and systems engineers, architecting and presenting technical demonstrations, and running and documenting benchmarks for marketing use.

SUN Microsystems, Network Storage division. Newark, California.
July 2001 through June 2002
Member Technical Staff, Product Development Engineer
Took on new responsibilities for the development of new SCSI-3, low-end, RAID and JBOD arrays for SUN's Network Storage division. Ensured that product requirements were delivered and met specification, tracked and managed bugs and process defects, worked closely with OEM to ensure that SUN received highest quality goods and services. Responsible for preparing and presenting technical TOIs (transfer of information) and provided content for internal training courses. Technical author of Field Service Manuals and Best Practices documentation.

February 2000 through July 2001
Member Technical Staff, Sustaining Engineering
Provide sustaining engineering support for mid-range Storage products. Ensure that new code and procedures are fully unit tested and integrated prior to QA handoff, develop workarounds and solutions for bugs, develop procedures for problem diagnosis and resolution. Technical author of Field Service Manuals and Technical Information Notices. As an Annual Lecturer at Sun's International Service Engineers' Technical Symposium (STS) I present and discuss new technologies and initiatives with the field.

October 1998 through February 2000
Member Technical Staff, Systems Quality Engineering
Responsible for testing PCI based 'WinTel' computer add-on board for PCI Sparcstations. Responsible for interaction with developers and management using bugtraq database, email  and telephone conferences. Develop test cases then test to plan. Train and support other team members when necessary. Responsible for Y2K compliance testing for product.

July 1998 through October 1998
Engineering Intern, Systems Quality Engineering
Managed medium sized (40-50 systems) lab of Sparc Enterprise Servers, Ultra Desktop computers and RAID Storage modules for team of 8 engineers. Performed full Quality Engineering responsibilities including test cycles on systems with Load, Stress, Fault Insertions, documentation conformance on SCSI and FC-AL RAID storage systems. Participated in daily engineering meetings. Created Bugtraq reports when necessary and was responsible for further follow-up and testing. Performed Bug fix integration testing and Solaris OS support testing for Storage software.

Crystal Technology Incorporated, Division of Siemens Corp. Palo Alto, California.
April, 1997 through July 1998.
Process Engineering Technician
Provided liason between engineering and production to develop and refine process and procedures through daily hands on interaction with growth processes and equipment. Maintain growth databases and perform rudimentary statistical analysis of process experimentation. Resolve routine equipment problems. Maintain inventory of critical developmental furnace components.

The University of Virginia, Facilities Management Charlottesville, Virginia.
 June, 1995 through December 1995.
Information Systems Technician
Rebuilt and repaired microcomputer workstations for use with Internet based information service. Installed and configured systems with TCP/IP and Internet applications using dial-in modem connection. Worked with UNIX system admnistrator to configure and maintain systems.