Current at: http://www.turing.org/jon/resume/
Summary of Qualifications
Expert in Unix Networking and Systems
Administration with a long term and comprehensive experience in
design, implementation and administration of technical
operations environments. I have extensive experience with highly
available, mission critical, public facing sites. I am also
proficient with secure practices, email, DNS, server
provisioning, configuration management, monitoring, capacity
planning, change control, business continuity and other aspects
of technical operations.I recently took a hiatus from my
engineering career to create a small company focused on artistic
creations. Running all aspects of a small company allowed me to
grow personally and professionally, while leveraging my
engineering experience. Having achieved
this, I am ready to return to the full time engineering market.
Notta Design L.L.C. -
Charlottesville, VA March 2018 - Current
I started a very small company on a shoestring budget
and formed a team to design and build a luxury custom
electric torch ('Flashlight'). Essentially a sort of jewelry. I
personally supervised and directed all aspects and was able to
bring an innovative, very high quality product to market. This required learning many new technologies and developing processes to design, machine, finish and assemble completed torches.
Senior Unix Systems Administrator
Vindicia, Inc - Redwood City,
CA Sept 2015 - Feb 2018
I joined Vindicia to create
architecture for a new datacenter buildout and improve upon
Vindicia's mission critical PCI compliant technical operations
Improvements to the existing
operational environments include:
configuration and change management tasks to be performed on
hosts across the environment in a safe, reviewable, repeatable
and rapid manner. These included timely patching, PCI audits,
deployment of corrected and standard configurations, etc.
host configurations to find a wide variety of hand placed
configurations to remove any unique and 'irreplaceable'
and distributed new standardized configurations and placed
them under source control for tracking and documentation
through change management.
key areas which would be used as the cornerstone of the new
data center design and operation.
Built an integrated proof of concept
("iPOC") lab to model effective, integrated solutions. The
'iPOC' environment includes:
based host build, IP configuration and configuration
and external DNS with all hosts and addresses accounted for,
service aliases, discrete subdomains and standard format zone
files, PTR records, multiple third party providers.
of Hardware/IP addresses and assets information.
'Lights Out' remote operation from host racking through
repair, maintenance and replacement.
Elements from the iPOC environment
made their way into all operational environments:
internal, managed yum repositories for host builds, upgrades,
security patching, third party and internally developed
sophisticated remote TCP syslog with dynamically created
directories and logfiles for local and remote application
logging of system and local product applications.
Most significant achievement
automated host build and configuration management process for
application and infrastructure hosts and successfully migrated
entire technical operations, development and QA stacks from
CentOS 6 legacy to CentOS 7
Linux/Unix Escalations Engineer
Verizon/Terremark - Cary, NC March
2013 - Nov 2014
I provided senior level escalation
support for Unix systems. This primarily included return to
service activities that could not be resolved by prior support
levels. I also handled a variety of escalations for related
issues with DNS, network, storage & backup. A focus was
placed on identifying and eliminating recurring issues as well
as training and mentoring junior level support staff. This
included working together to resolve issues as an alternative to
escalation. The results were incident reduction, improved MTTR
and improved 'first touch' resolution.
Return to service tasks consumed no more than 50% of work time,
often considerably less. Other regular tasks included creating
and maintaining standard operating procedure documentation,
detailed change instructions and requests, detailed post
incident root cause analysis. Provided Unix SME guidance and
phone bridges during high impact/severity issues with executive
visibility. Worked with account teams (Service Managers, Account
Customer Engineers) directly facing customers to resolve
problems and suggest and support migrations and upgrades.
Senior Systems Engineer
Phoenix 2.0 - San Francisco,
CA. May 2012 - March 2013
I built out RHEL Kickstart, improved DNS, reviewed
existing product deployment process and configuration management
scheme. Provided support and improvements for these processes and
other as needed. Also conducted technical interviews for Phoenix
Technical Operations Manager
Adobe Echosign (Formerly Echosign,
Inc) - Palo Alto, CA. March 2011 - May 2012
I built the Technical Operations team
and structure from the ground up prior to the acquisition of
"EchoSign" by Adobe. I lead an operations team consisting of 3
engineers and supervised ongoing work by an outside consultant
DBA firm. My team supported and grew a technology stack with
Java/Apache/AMQ/MySQL running across controlled Preview, Stage
& Prod environments in two data centers.
procedures for safe, predictable and reliable operations such
as change control, run books, deployment and theory of
Operations as site deployment owner, achieved zero downtime
releases by staging database changes and other careful
new Disaster Recovery/BCP plans.
data storage, archival and backup methods involving encryption
and on/off site storage.
network security through comprehensive audit and mitigation.
reduced site downtime and established 99.99% availability
methods for secure use of sudo, ssh and the ownership and
permissions of users and processes.
Technical Operations Architect,
Panasonic Cloud Entertainment Company, Unit of Panasonic
North America - Cupertino, CA. October 2010 - March
outsourced systems admin team which had built out prototype
datacenter and began to introduce necessary changes to move
forward to production status
Kickstart & RPM Packaging to rapidly provision and update
applications allowing ~15 minute automated buildout of core
systems including database
unified working group between Operations, Development and QA
to share methods, tools and skills
demonstrated above with end-to-end OOB device registration and
3g account activation following rapid buildout
Berkeley, CA. March 2009 - October 2010
- A very
small company with 30MM+ Monthly Active Users) Causes is one
of Facebook's leading applications and helps organizations
raise awareness and funds for charitable causes. I took
responsibility for all aspects of the company's technical
operations. I launched an effort to achieve order and
establish best practices in a challenging environment. I was
able to drastically reduce outages and measurably improved
reliability, availability and serviceability through several
strategic and tactical initiatives.
specifications and contract for new Datacenter & IP
equipment refresh including servers, network, power, etc
services to new public IP block, new load balancer configs
infrastructure including kickstart, puppet, nagios/cacti &
DNS/DHCP/IPAM in datacenter to great effect
extremely agile, certain & safe provisioning and
management of servers
reliable and scalable mail cluster to handle 2Bn deliveries a
Senior Unix Systems Engineer
Yahoo! Inc. - Sunnyvale, CA. March
2007 - February 2009
Member of a small team of Systems
Administrators responsible for Yahoo's global UNIX and DNS
systems Administration for Yahoo! worldwide.
for operating systems provisioning, operational
troubleshooting, datacenter tools and services infrastructure.
are a mix of FreeBSD and RHEL GNU/Linux on various x86
platforms from small to very large.
in Global Traffic Management and general troubleshooting.
Global Infrastructure Operations
Network Appliance, Inc. -
Sunnyvale, CA. March 2006 - March 2007
Reported to Senior Manager of Global
- Worked to
understand (document) and improve IT infrastructure in areas
such as NOC, systems availability and performance monitoring,
directory services, email, secure remote access, systems
enrollment, OS and Applications provisioning, patching and
and Recommend new processes and toolsets for comprehensive
Lead for IBM/Tivoli, Opsware and other key initiatives.
- Member of
Change Advisory Board. Reviewed and approved Enterprise Change
Management requests and workflow.
Senior UNIX and Network Systems
Engineer (Datacenter Architect)
Netblue, Inc. - Mountain View,
CA. May 2004 - January 2006
Sole systems engineer for rapidly
growing internet advertising company
with existing datacenter operations in 4 ISP Cabinets with ~25
hosts running mostly Redhat 7.2.
security of operations with wide implementation of ssh/scp.
sudo and other methods to restrict and audit access.
an automated NOC utilizing redundant servers with Nagios,
Perfparse, Cacti, NTOP, Syslog-NG & Logwatch for remote
logging & analysis.
- Host and
services provisioned through Kickstart and other automated
and Utilized Trac Wiki for Change Management, SVN for source
backups of infrastructure systems using rsync over ssh.
network and server security with bastion hosts, firewalled
network access through host IPTables and Cisco network gear.
HDS SAN, ISCI equipment & various hardware and software
Cisco WebNS for load balancing with persistence &
redundancy for ~50 websites and other services.
on call 24/7 NOC support.
main operations to new datacenter with 6 custom racks in a
cage. At the time of my departure there were over 100 CentOS
GNU/Linux servers in three locations and three additional
Systems Engineers who provide datacenter services which
advance key business projects.
Senior Consulting Engineer
Apple Computer - Atlanta, GA.
February 2002 - February 2003
Member of a team providing an overlay
of Enterprise UNIX server expertise to Apple's Educational Sales
and provided training for Apple's systems engineers and
account executives to help them understand and sell Unix
with sales teams to identify and pursue significant
and delivered presentations and demonstrations to key
customers achieving significant success in demonstrating
enterprise capability for Apple's UNIX server products.
Senior Systems Engineer
Napster, Inc. - Redwood City,
CA. January 2001 - January 2002
Senior member of Team responsible for
design and operations of the server farm.
reliable, high performance web server farm.
large server farm with over 1.7M concurrent users sharing over
operational support of infrastructure (nfs, dns, dhcp, etc...)
systems for website(s), napster servers, various
Sun Microsystems, Inc. -
Mountain View, CA. February 2000 - December 2000
Converted from contract to regular
position. Accepted responsibility as Staff Engineer for all
aspects of partner software engineering for Solstice Backup
(SBU) product including sustaining product support and new
completed entire major product release lifecycle (front to
end) with the release of SBU version 6.0.
as member of W-team to coordinate Product development,
Customer support, manufacturing and marketing efforts.
product Engineering plans, Marketing Requirements Definitions,
for all bugs and engineering escalations.
Sun Microsystems, Inc. -
Mountain View, CA. February 1996 - February 2000
Lead Engineer. Responsible for
management of escalated customer support issues. Developed
workarounds and product fixes for problems without existing
resolutions. Managed Information necessary to coordinate Product
development and Customer support efforts.
Assurance & System Test Group.Responsible for the testing
of Fibre Channel & SCSI hardware RAID devices and software
including drivers, GUI management tools, RAID Management
software and Veritas Volume Manager/File System. Authored
& Developed Test Plans. Automated procedures through
jumpstart and rc scripts. Managed group lab.
Quality Engineer to perform system software and hardware
testing for UltraSparc/AX system board for OEMs. Developed and
implemented Test Plans providing 'go-nogo' decisions for
product development and marketing.
Internet software and hardware expertise to team developing
Internet software and HTML/CGI based administration tools.
Ported and built various packages to be integrated to
products. Managed project lab. Supported Sustaining
Engineering for previous product version.
Senior Systems Engineer
Healtheon, Inc. - Palo Alto,
CA. July 1996 - December 1996
for initial installation and administration of highly secure
and available web site, corporate and development environments
and configured Gauntlet firewall, Split DNS, NIS with
Automount, ISDN and remote access using PortMaster, RADIUS and
SecurID token cards.
DLT/Legato tape system for database (Informix), UNIX and
Windows workstations backups and archival.
with Network Engineer to plan and implement network topology
for complex multi server facility utilizing multi-homed hosts,
Cisco routers and high speed ethernet switches. Renumbered
internal networks and migrated from ISDN to T1 Internet
Co-Founder & Chief Architect
Cornerstone Networks -
Charlottesville, VA. July 1995 - December 1996
Co-Founded Internet Service Provider
and implemented complete system including T1 IP connection,
dial-in lines, dedicated client networks, accounting and
Full services include DNS, Web, FTP and Mail services (with
Virtual Domain support) for a mixed consumer and commercial
Equipment included Cisco routers, USR modems, Sparc/SunOS and
was subsequently sold to a telephone company.
Computer Systems Engineer
University of Virginia -
Charlottesville, VA. January 1985 - November 1995
Responsible for data communications
for Administrative Computing Services
- 1994 -
1995 Designed and implemented community network for county and
city government. Project provides Internet access and presence
for regional non-profit and government service organizations
as well as numerous public use facilities in regional library
- 1993 -
1994 The Hopper project. A public access Internet experiment.
(see below; Turing Project)
- 1993 -
1993 Special Project, Multicast IP Experiments. Created
multicast router and application platform for real time
audio/video experiments over MBONE meta-network.
- 1992 -
1994 Netware Lead Support Engineer; lead group of 6 engineers
and technicians in the management and support of the campus
wide 180 server internetwork. Directly responsible for 24
servers within computer center facilities. Upgraded many
systems to 3.x.
- 1991 -
1992 Designed and implemented statewide network for Continuing
Education Division. Over 250 stations at 7 regional centers
were connected with Proteon routers and 56Kbps links, and then
connected to Internet at UVA. The Centers used SNA, Netware
and IP protocols.
- 1990 -
1991 Installed TCP/IP on IBM SYS/370 to provide FTP and TN3270
- 1989 -
1990 Designed, implemented and managed 80 station Token Ring
network with Netware file and print servers, 3270 gateway,
application programs (Wordperfect, Lotus, Dbase, etc?)
- 1988 -
1991 Continued responsibility for rapidly growing VTAM/SNA
network (Now 1250+ nodes).
Began migration to PC based 3270 emulation products.
Responsible for large (750+ node) VTAM/SNA network with local
and remote 3270 terminals and printers.
Responsible for processing daily jobs, input and output.
Designed and implemented new online system for job submission
and review, still in use as of 2002.